From Crisis to Connection: Leadership Lessons That Endure
September 10, 2025
This is part of the blog series, 5 Years Later: Lessons, Innovation, and the Future of Public Education, exploring how PreK-12 education has evolved and what lessons we carry forward. This series will highlight the resilience, creativity, and strategic adaptations that have redefined public education since the pandemic. Read more posts from the series here.
When COVID-19 disrupted the rhythms of teaching and learning in spring 2020, it also disrupted traditional leadership. As a turnaround superintendent and former principal of several urban, high-need schools, I was no stranger to operating in crisis—but this was different.
Families didn’t just need updates; they needed reassurance. Staff didn’t just need directives; they needed to feel seen, heard, and supported.
The pandemic wasn't just an academic challenge; it was a full-scale disruption of the school-home-community ecosystem. My leadership evolved in real time, requiring less of the "heroic problem solver" and more of the humble, listening collaborator.
Leading with Presence and Empathy
Early in the pandemic, I realized that presence—not perfection—was the most critical leadership trait. I leaned into transparency with my team and stakeholders, showing up consistently through virtual town halls, weekly communication briefs, and live Q&As. Families didn’t just need updates; they needed reassurance. Staff didn’t just need directives; they needed to feel seen, heard, and supported.
That mindset shift toward radical empathy continues to shape my leadership today. It taught me that innovation starts with deep listening and that strong community connections are the foundation, not the afterthought, of effective school improvement.
One of the most transformative efforts I've led post-pandemic was the redesign of a struggling K–8 campus identified as chronically underperforming. Rather than rushing to implement isolated fixes, we launched a community-rooted transformation plan anchored in three pillars: high-leverage instructional practices, equity-centered professional learning, and a robust system of data-informed collaboration.
Innovation starts with deep listening and that strong community connections are the foundation, not the afterthought.
We introduced a coaching model focused on the “See It, Name It, Do It” approach—enabling teachers to identify high-impact instructional moves and apply them in real-time. Each week, teacher teams met in data-driven Professional Learning Communities (PLCs) to analyze student work, adjust instruction, and identify root causes of learning gaps. We paired this with culturally responsive practices and family engagement strategies that honored the community’s voices. Within one academic year, the campus moved out of improvement status, saw a 12-point gain in reading and math scores, and experienced a 40% increase in parent satisfaction ratings.
That success wasn’t accidental—it was built on trust.
Building Trust Through Community Partnerships
In every community I serve, I approach stakeholder engagement with the belief that families are not “clients,” but co-educators. One of the most effective strategies I’ve used is launching Family Advisory Circles—monthly forums where parents, students, and community partners have a seat at the table to co-design solutions. We discuss not only academics but also school culture, mental health, and safety. This model builds relational trust and shifts the narrative from “us vs. them” to “we.” I've also prioritized partnerships with local faith-based organizations, cultural leaders, and nonprofit agencies to extend the reach of our schools beyond the walls of the classroom.
To district leaders navigating the balance between innovation, data, and community responsiveness, my advice is this: don’t lead from the top—lead from the middle.
Innovation doesn’t always come from a strategic plan; sometimes it comes from the cafeteria staff who knows every child’s story or the parent who shares that a reading app isn’t working at home. Build systems that listen intentionally and respond rapidly.
When schools operate as the heartbeat of their communities, real transformation is not only possible—it’s sustainable.
Second, embed equity in your data. It’s not enough to look at aggregate performance. Disaggregate every metric—attendance, course failure, enrichment access—and ask, “Who’s not in the room, and why?” Let your data inspire action and your actions be accountable to the people you serve.
Lastly, never underestimate the power of human connection.
The greatest innovation to emerge from the pandemic wasn’t a piece of software or a learning model—it was the rediscovery that when schools operate as the heartbeat of their communities, real transformation is not only possible—it’s sustainable.