Listening to Lead: Students as Partners in Improvement

Type: Article
Topics: School Administrator Magazine

June 01, 2026

The Bristol, Conn., schools have devised a system granting a greater sense of agency
Two people presenting with screen that says
Rydell Harrison (right) leads a training for staff on student voice. PHOTO COURTESY OF RYDELL HARRISON

When Patience, a junior in high school, described her experience serving on Bristol Public Schools’ guiding coalition, a districtwide advisory group on school improvement, her response caught our attention.

In a recorded interview, Patience said she felt she was “actually going to be heard with the tone and diction that I intended it in.” Her language revealed something deeper. She was distinguishing between being heard in theory, when schools collect input from students because they know they should, and being heard in practice, when adults listen, respond and value students’ perspectives.

That clarity did not come from a survey. It came from being in the room with school leaders, educators and peers, and knowing adults were prepared to listen.

Bristol Public Schools’ work integrating student voice into continuous improvement has unfolded in partnership with Partners for Educational Leadership. What began as a guiding coalition that included students, teachers, leaders and families has grown into a broader effort to ensure student voice is embedded in how the 7,600-student Connecticut school district learns and improves.

The work begins not with what students say, but with how deeply adults are prepared to listen.

Adult Ears

Across our years of working alongside students, one pattern has remained consistent: Young people are willing to share how they experience school. The challenge is not student voice. The challenge is adult readiness.

Student voice work is, at its core, adult ear work. The question is not whether students will speak, but whether systems create the conditions to listen with the intention of being changed.

When adult ear work is handled well, school districts create clear routines for gathering student insight and transparent processes for reflecting back what was learned. When the work is done poorly, defensiveness, leading questions and rushed interpretations show up. In those moments, student experience becomes something to debate rather than understand.

The distinction between hearing and listening matters. Hearing is passive. Listening is a stance of openness. Patience captured that difference during her year as a member of our guiding coalition. She noticed when adults simply collected feedback and when they truly listened.

To strengthen adult listening, Bristol’s leaders, supported by Partners for Educational Leadership, developed structured routines for designing student voice inquiries and analyzing findings with rigor. These routines encouraged teams to clarify their purpose, examine assumptions and ensure that interpretation remained grounded in students’ actual words.

When adults commit to this reflective discipline, certainty gives way to curiosity. That shift allows students to move from sources of data to genuine partners in improvement.

Partnering Reforms

Including students in improvement efforts changes more than meeting agendas. It changes thinking. During one guiding coalition meeting, a student described how the district’s chronic illness policy required 10 consecutive days of absence before tutoring support was provided. Because her illness caused intermittent absences, she did not qualify, even though she needed help. After hearing her experience, the administration began reviewing the implications and implementation of the policy to ensure students had access to the support they needed.

Student presence does more than inform decisions. It reshapes the questions adults ask.

Students identify policies that feel unfair. They name barriers adults overlook. When invited into leadership conversations as coalition members, student government leaders or board representatives, they make visible the gap between policy intent and lived experience.

Improvement refines what already exists. Transformation reshapes assumptions, roles and possibilities. When students participate in improvement processes, adults are pressed to examine whether the system itself needs adjustment, not just its strategies.

Voice Plus Results

For years, Bristol Public Schools’ continuous improvement efforts centered on outcomes. Data teams and professional learning communities analyzed results and adjusted instruction with a goal of raising achievement.

What was less visible was how students were experiencing learning.

Within PLCs, educators identified effective practices, yet outcomes continued to vary. Bristol recognized the missing insight was the student experience and began capturing student voice alongside academic results. At the outset, educators used surveys and focus groups to understand how students experienced classroom practice. One team, for example, asked, “When do you hear your ideas most valued by peers in academic discourse? How do you know?”

Students’ responses helped educators identify the classroom practices that most positively shaped students’ learning experiences and bring those practices into daily instruction. When Bristol students identified small, partnered conversations as the setting in which they most felt their ideas were valued, teachers approached these discussions with greater intentionality, paying closer attention to partner selection and the structures that shaped the interaction.

As teams implemented these strategies, they gathered quick feedback from students in short, iterative cycles. This input helped educators see how instructional shifts were affecting the classroom experience, refine their approach, and examine how those changes aligned with academic outcomes.

Value for Students

Student insight sharpened the school district’s theory of action. Rather than framing improvement solely around adult behaviors, leaders clarified what success should feel like for students. One example was ensuring students feel valued for the ideas they contribute in mathematics classrooms.

This shift influenced decision making. When middle school interventionists reviewed math achievement data, they also asked students about moments when they felt most successful in lessons. Those conversations surfaced classroom routines that increased confidence and participation.

As student voice became routine within continuous improvement processes — facilitating focus groups and interviews to capture student experience at the start of the cycle and again to assess impact — conversations across schools evolved.

Educators moved beyond asking why students were not meeting expectations and began asking what students might say about obstacles they faced. Student discussions expanded from school events to academic and relational experiences, including how multilingual learners experienced classroom support, often describing moments when they needed more time to process language before being asked to respond.

Examining assumptions about instruction and equity became integral to the process. Leaders cultivated humility, recognizing that student experience could challenge long-held beliefs.

The results are early but meaningful. Adults increasingly view students as partners in improvement rather than subjects of change, and students feel a greater sense of agency from having the opportunity to share their experiences.

In a recent high school faculty meeting, educators watched videos of colleagues engaging students in academic discourse across three classrooms and then listened as students described how those practices shaped their learning. The videos and interview were produced by students themselves, positioning them not as the “products of the system” but as co-constructors of their learning.

Traditionally, continuous improvement in Bristol had focused on raising academic outcomes. Today, the system is evolving to prioritize student experience in shaping learning. This shift reflects a system learning to listen and redefining improvement.

Five Commitments

Bristol’s early experience illustrates five commitments for school districts seeking to integrate student voice into improvement efforts.

Make student voice routine, not episodic. Embed it in guiding coalitions, leadership meetings and data cycles so it becomes predictable rather than occasional.

Build adult capacity for reflective listening. Slow down interpretation, examine assumptions and remain open to being changed by what students share.

Share power early and often. Involve students in decision making before plans are finalized so their expertise influences direction.

Weave student voice into existing systems. Student insight should sit alongside academic and operational data, not apart from it.

Honor student experience as legitimate data. Students’ lived experiences provide insight that dashboards alone cannot capture.

Together, these commitments position student voice as a driver of improvement.

As Bristol Public Schools continues this work, one lesson is apparent: When a school district treats listening as a leadership practice, improvement becomes more responsive, more human and more aligned with the students it serves. 

Rydell Harrison, a former superintendent, is program coordinator with Partners for Educational Leadership in West Hartford, Conn. Kerry Lord is director of programs at Partners for Educational Leadership, and Carly Fortin is chief of academics for Bristol Public Schools in Bristol, Conn.

A Student Voice Data Collection Guide

To strengthen adult listening, Bristol Public Schools worked in partnership with Partners for Educational Leadership to develop a Student Voice Data Collection Guide organized around six guiding questions.

These reflective questions structure how teams design, gather and analyze student input with rigor.

What question has the best potential to transform the current state?

Clarify the purpose of the inquiry and ensure it addresses a meaningful challenge rather than a surface issue.

What’s the best way to gather information?

Select appropriate methods, such as focus groups, empathy interviews or surveys, that match the purpose and encourage honest student responses.

What are the questions we should ask?

Design open-ended prompts that center student experience and avoid leading language.

What’s the lens through which I’m looking at this?

Examine personal and organizational assumptions that may shape interpretation of student responses.

How do I analyze the data?

Review student words systematically, using coding or theme development grounded in what students actually said.

How do I share what I’ve found?

Communicate findings transparently with students and staff, including how student insight will influence next steps.

Though the full guide isn’t shared here, these key questions offer a useful starting point for teams seeking to engage students’ perspectives more intentionally in their own context.

— Rydell Harrison, Kerry Lord and Carly Fortin

How Supervisors Coach Principals to Anchor Student Voice
By Nelson L. Render
A Black man in a suit talks to other adults sitting at a table
Nelson Render (left) is an executive officer (principal supervisor) in the Bibb County School District in Macon, Ga., where school leaders held listening sessions with students. PHOTO COURTESY OF BIBB COUNTY SCHOOL DISTRICT

We were preparing for a listening session with students who had experienced out-of-school suspension. The middle school principal leaned back in his chair and exhaled.

“I know our suspension numbers are too high,” he said. “I’m just not sure students should be part of that conversation.”

As his principal supervisor, I recognized the hesitation. This wasn’t resistance — it was fear. Fear that students might not be ready for a mature conversation and fear of what might surface when long-standing discipline practices were examined through students’ eyes.

A Listening Goal

At this school, suspensions had steadily increased, especially for boys of color. The principal had tightened procedures and reinforced expectations. The numbers barely moved. We both agreed that when students are not in school, they are missing learning opportunities. During one coaching conversation, I asked a different question: “What have the students said about how suspension feels to them and what it is like to miss school because of it?”

He paused. He hadn’t asked them.

With support from assistant principals, counselors and me, the principal agreed to meet with a small group of students who had been suspended. We prepared carefully. Students received prompts in advance. The purpose was clear: listen, not debate.

The students spoke honestly. Some described feeling labeled early in the year. Others said situations escalated quickly without a chance to reset. One student said quietly, “Once I’m suspended out of school, it feels like nobody wants me back.”

The room fell silent.

After the meeting, the principal looked at me and said, “I thought I was being firm. I didn’t realize how final it felt to them.” That moment marked a shift — not in discipline policy, but in leadership perspective.

My role as a supervisor was to help him turn insight into action without swinging to extremes. We focused on one change: strengthening in-school responses before removal and ensuring every suspension included a reentry conversation to repair relationships and clarify expectations. Over the next few months, suspensions didn’t disappear, but they declined significantly. More importantly, student voice became part of how the principal led.

Soliciting Insights

A similar shift occurred at another school in our district that was facing high levels of chronic absenteeism.

The principal had tried incentives, reminders and family outreach with little success. During a coaching session, I asked what students themselves had said about missing school. Again, the answer was silence.

With guidance, the principal convened a small group of students with attendance challenges. Their responses reframed the problem. Some described mornings that felt chaotic and unwelcoming. Others said they didn’t feel connected to any adult in the building. One student summed it up simply: “If nobody notices when I’m gone, it’s hard to notice why I should come.”

Those insights led to targeted changes: adjustments to arrival routines, stronger advisory relationships and intentional check-ins for students with frequent absences. Attendance improved modestly, but the larger shift was in how decisions were made. Student perspective became part of the school’s problem-solving process.

A System Shift

Student voice does not thrive simply because principals listen more. It grows when supervisors help principals structure listening, anticipate discomfort and translate what students say into manageable leadership actions. That work requires coaching and trust — especially when the feedback challenges adult assumptions.

For superintendents, the leverage point is clear: If we want schools where student voice meaningfully influences culture, instruction and engagement, we must invest in how principals are coached to hear it. This work is not about launching new initiatives. It is about developing principals who are confident enough to listen, disciplined enough to act thoughtfully and supported enough to lead change with students, not just for them. That is how student voice moves from an idea to a system-level shift.

Nelson Render is an executive officer (principal supervisor) in the Bibb County School District in Macon, Ga. 

When Student Voice Becomes Data
A white blonde woman in blue suit at microphoneKristan Rodriguez is a former superintendent who developed the MTSS2 Framework™ inclusive of student voice. PHOTO COURTESY OF KRISTAN RODRIGUE
By Kristan Rodriguez

In too many schools, student support teams talk about kids but rarely with them. When I developed the MTSS² Framework™, I wasn’t trying to reinvent the wheel. I was fixing what it ran over. I wanted to design a process where students weren’t data points but rather data partners.

MTSS² emerged as a way to make that happen, an evolution of MTSS that builds student voice into tiered decisions.

When schools make space for student voices, they start hearing truths that dashboards can’t display. By structuring perspectives data alongside test scores and progress monitoring, we give weight to human insight. We stopped asking “What’s wrong with this student?” and started asking “What systemic changes must be made for this student to succeed?”

These small linguistic shifts turn assumptions into inquiry and data into dialogue, providing educators with a locus of control. Perspective data comes in at stage four of the framework when teams engage in comprehensive data synthesis and ask what’s the most effective plan? This final stage integrates everything (academic results, classroom performance, attendance trends, teacher input and, equally important, student and family voice) into the development of a personalized intervention plan. School teams use these perspectives before finalizing decisions and drafting intervention plans.

Student Self-Reviews

So how does this look in practice?

A few years ago, the Norwich City School District in upstate New York worked with me on reviewing its MTSS systems and developing a framework centering on student voice, which identified 9th grade as a critical leverage point for success. District leaders partnered with the RISE Network to launch a 9th-grade academy anchored in quarterly conferences, where students actively reviewed their own behavior, attendance and academic data, reflected on their progress and co-set goals with educators.

Norwich’s former assistant superintendent Jessica Poyer says the framework’s Behavior, Attendance and Grades Conference “shared clarity among everyone invested in a student’s success, while strengthening student efficacy and ownership.”

Within one year, 9th-grade repeaters dropped from 17 students to one, demonstrating the power of intentional, student-centered MTSS design.

Integrated Support

Last year, as an extension of our MTSS work to embed proactive support systems, Butler Middle School in Lowell, Mass., strengthened its MTSS² framework by intentionally embedding student voice into its systems.

“Through our culture and climate data, captured in our Open Architect dashboard, we identified clear areas for growth, particularly around academic investment,” principal Jaime Moody says. “Rather than interpreting that data in isolation, I brought students directly into the process to unpack their lived experiences.”

Those conversations informed intentional structures, preventive supports and instructional shifts. Currently, 95 percent of the students identified as having Tier 2 and Tier 3 risks are connected to at least one integrated student support service, which improves their connection to school and downstream student outcomes.

The impact has been measurable and meaningful. Butler Middle School moved from being among the lowest 10 percent of schools in the state in 2021 to exiting turnaround status. Among Hispanic students, who represent 41 percent of the student population, student growth percentiles in both ELA and math have surpassed state averages.

As these examples suggest, the strongest MTSS systems are not only powered by data systems but are fueled by student agency.

Kristan Rodriguez, a former superintendent, is the CEO of Commonwealth Consulting Agency in Humacao, Puerto Rico.

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